Purpose: This website will act as a living resume for my career. I will also have other projects on this site to showcase my skills.
A bit about myself:
My name is Christopher Rocha. I have been working in IT for 6 years now. Before that, I worked various jobs across many different industries. I have found my calling in technology, though it took some time to find my niche. I now work as a System Engineer for a manufacturing company in the Midwest. I’ve learned many technologies and continue to enjoy expanding my skillset—whether in cloud, coding, or infrastructure.
Experience
Coilcraft INC – IT System Engineer – 2020 to Present
Major Projects: Spearheaded the implementation and migration of the current backup system to Veeam, significantly improving data protection and disaster recovery capabilities. Designed and implemented a cutting-edge Hyper-V cluster utilizing the latest technologies, resulting in significantly improved performance and surpassing the capabilities of the existing clusters.
- Administered Microsoft 365 and Entra ID (Azure AD) environments for over 1000 users, including license assignments, Conditional Access policies, and MFA configuration.
- Provided support for and maintained on-prem Active Directory infrastructure, including DNS, GPOs, and user/group management across multiple domain controllers (head office and 4+ remote sites).
- Managed Windows Server environments, including patching, updates, and application deployments for over 100 VMs.
- Supported Hyper-V and Proxmox hypervisors, with experience in VM provisioning, snapshots, and performance tuning.
- Managed network, VPN, and firewall deployments for multiple sites using SonicWall and UniFi systems.
- Used PowerShell scripting daily for automation and system administration tasks, including M365 user management and bulk operations.
- Implemented and supported infrastructure monitoring systems.
- Configured SAN systems for backup and VM hosting, provisioning for Failover Cluster environment.
- Supported high-availability IT operations in a fast-paced manufacturing environment, maintaining uptime and rapid issue response.
- Collaborated with vendors for quotes and solution proposals, escalating final purchases to management.
- Demonstrated strong communication skills; responsible for documentation, cross-team coordination, and clear status reporting.
Coilcraft INC - PC Support Specialist - 2019 to 2020
- Provided frontline hardware/software support and escalated Tier 2 issues.
- Installed/configured PC hardware, software, and networks.
- Diagnosed and resolved issues efficiently.
- Assisted users with training and troubleshooting.
- Researched tools and improved support workflows.
- Handled Windows 7 to 10 migration.
- Recommended IT process and asset improvements.
PSAV - Ecommerce and AV Technician - 2015 to 2019
- Managed eCommerce storefront for retired assets.
- Handled logistics, customer support, and growth strategies.
- Refurbished and re-purposed Macs and PCs for resale.
- Imaged rental laptops for deployment.
- Worked on-site as AV technician in professional settings.
Education
Columbia College Chicago
Bachelor of Arts, Study of Audio Design and Production
Skills
Microsoft 365, Entra ID (Azure AD), Active Directory, Group Policy, Windows Server 2008–2022, PowerShell, Hyper-V and Failover Cluster, Proxmox, Linux Administration, MSSQL, PDQ, Veeam, Networking, SAN, Dell OpenManage/iDRAC, Networking, DNS, TCP/IP, Unifi, SonicWall SSL-VPN, VOIP, Visual Studio Code, Git, Communication, Documentation, Teamwork, Collaboration, Problem Solving, Adaptability, Time Management, Github, Intune MAM